Helpful and useful information about our carpets and textile products, and our website. Carpet care tips. Silk textiles storage and cleaning instructions. Website policies and terms & conditions. Support request form. Frequently asked questions.
To submit a support request about your order, make sure you are logged into your account and navigate to the Help & Support section in the customer area.
For general inquiries, please us the form on the Contact Us page.
For inquiries about a specific product, use the ‘Questions? Contact us about …’ link below the product details section to access the inquiry form.
You are always welcome to just send us an email with any questions or requests you may have!
We are working on compiling a list of frequently asked questions and answers. It will be available here as soon as it is ready. Maybe our website is doing a very good job with explaining things well, but we do not get asked a lot of general, non-product-specific questions… If you have one – shoot us an email or use one of the forms linked above!
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